Terms & Conditions
Thank you for booking a place for you and your child/children on the Little First Aiders - Mini Medics Course run by butterfly first aid.
Mini Medics is an amazing, fun and interactive course which teaches children the valuable skill of first aid.
I have attached the application form and terms of engagement which needs to be signed and returned before your child's space can be confirmed onto the course. In addition, you MUST bring a hard copy to the course and hand into the instructor.
Little Extras: - Please book online to guarantee items or pay on the day with what we have in stock.
Workbook – Glossy workbook follows the same structure of the course, it’s an important item to have after the course and we encourage children to keep it by the phone completing all the relevant details, such as address, emergency contacts.
Workbook cost = £6 (Available to purchase on the website or on the day if in stock)
First Aid Kit – Especially made for children, Lovely Pink or Grey casing. Provides a sense of responsibility when children can use their own kit to help in an emergency
First Aid Kit = £8.99 - Presented at award ceremony
Syringe Pen = £2
Parents Show and Awards Ceremony
Parents are invited to attend the ceremony which begins around 30 mins before the course ends.
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The award Ceremony is a touching event and the children take pride in what they have learnt and achieve. We ask that parents clap and cheer (LOTS) for every child when receiving their certificates.
We sometimes use fake blood, please ensure that children wear clothes you don't mind getting dirty, if we use fake blood it will be the washable kind.(Please let us know of any allergies)
Lastly, we are a small business, but we put so much effort into ensuring the courses are amazing for your children. We understand parents are very busy, but we rely on your reviews to spread the word about what we do.
We ask that you please write a review for us either on our website, kidsorted and our facebook page to help us to keep our courses running for other local children
The team and I cannot wait to meet you all
Terms of Business
1. The Law
1.1 These terms and conditions and all other expressed terms of the contract shall be governed and constructed in accordance with the laws of England.
2. Definitions
2.1 Company means Impact Success Ltd - Trading as Butterfly First Aid or Butterfly Training. Client means the Company, delegate or person named on the Booking Form for whom the Company has agreed to provide the Training Course in accordance with these conditions. Public scheduled course means any course open to the public and running at the Company’s designated premises. Onsite course means any course that is a closed course running at a Client’s or Client’s designated premises
3. Supply of Training Courses
3.1 The Company shall provide Training Courses generally in accordance with these conditions.
3.2 The Client shall request a Training Course by completing and signing (written or electronic acceptance) a Booking Form which must be received at least 15 business days before the commencement of the appropriate Training Course.
3.3 No booking will be deemed accepted by the Company, unless and until confirmed in writing by the representative of the Company. By confirming the booking the Client is accepting the Company’s terms and conditions.
3.4 The Company may at any time without notifying the Client make changes to the Training Course or postpone, cancel or discontinue the Training Course booked, without liability to the Client.
3.5 The Company reserves the right to refuse or restrict anyone from attending its Training Courses.
3.6 Course outlines are correct at time of publishing.
3.7 If consent has been given, Impact Success Ltd - Trading as Butterfly First Aid or Butterfly Training will occasionally record calls for training purposes only. Calls are stored anonymously and are deleted after 24 hours. If you wish to withdraw your consent, please inform us in writing. Your request will be actioned within 2 working days of receipt.
4. Copyright
4.1 All intellectual property rights for all course material shall remain the property of Impact Success Ltd - Trading as Butterfly First Aid or Butterfly Training. No part of the training material may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, mechanical, photocopying, or otherwise, without prior permission in writing of the copyright owner.
5. Charges
5.1 The Client shall pay the Company's Standard Charges, within 7 days from invoice date or 15 days prior to first day of the Training Course(s) date whichever is earliest.
5.2 Clients wishing to make payment from non-UK Accounts must be responsible for all bank charges in relation to the overseas transaction, this includes charges levied by the Client’s bank and levied by the bank of Impact Success Ltd - in accepting this specific transaction.
5.3 All prices quoted to the Client exclude VAT and are subject to interest at the rate of 2% over Barclays Bank then current base rate from the due date of payment.
5.4 Once the sums which are agreed between the Company and the Client for the provision of the Training Course(s) or other services have been paid, then all of the money paid by the Client is non-refundable unless specific terms are agreed in writing between the Company and the Client. If a Training Course is cancelled by written notice from the Client in accordance with Section 8 Cancellations, then the money paid, may be carried forward in the form of a credit or for use with a future Training Course of the same or lower value.
5.5 Prices are correct at time of publishing but may be subject to change.
5.6 The Company shall be entitled to invoice the Client in respect of the Training Course(s) requested upon receipt of a Booking Form or at other times agreed with the Client. If the Client fails to give written notice of his intention to cancel in accordance with Section 8 Cancellations, then the Company shall be entitled to invoice the Client for the full cost of the Training course.
5.7 Free technical support will be offered to the Client who attended the Training Course, for a period of 30 days, after completion of the course. The technical support must relate to the course taken and applies to the delegate who attended the course.
6. Liability
6.1 Except in respect of death or personal injury caused by the Company's negligence, or as expressly provided in these Conditions, the Company shall not be liable to the Client by reason of any representation (unless fraudulent), or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the Contract for any loss of profit or any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the negligence of the Company its servants or agents or otherwise) which arise out of or in connection with the provision of the Training Course and the entire liability of the Company under or in connection with the Contract shall not exceed the amount of the Company's charges for the provision of the Training Course except as expressly provided in these Conditions.
6.2 The Company shall not be liable to the Client or be deemed in breach of contract by reason of any delay or failure to perform any of the Company's obligations in relation to the Training Course if this was due to any cause beyond the Company's reasonable control.
6.3 For Cloud based courses the Company will not be liable to the Client if the Service being used goes down or is slow as a result of service continuity issues related to the Service Provider; for example, if the Office365 service becomes unavailable from Microsoft. With regards to an internet connection for such courses, the Company will be responsible for a solid and reliable internet connection for all Public scheduled courses. For any Onsite courses the Client is responsible for providing the reliable and stable internet connection upon which the Company can run the course.
7. Cancellations
7.1 Public Scheduled Course/E-Learning
Confirmed Booking with dates
10 business days*
Greater than 10 business days*
Cancellation Fee
100%
100%
Course Date Change
100%
0%
Delegate Name Change
0%
0%
7.2 Onsite and Company Day
Confirmed Booking with dates
10 business days*
Greater than 10 business days*
Cancellation Fee
100%
Discretionary 50% handling charge**
Course Date Change
100%
Discretionary 50% handling charge**
7.3 Residential Courses
Confirmed Booking with dates
30 days*
Greater than 30 days*
Cancellation Fee
100%
0%
Course Date Change
100%
0%
Delegate Name Change
0%
0%
* not including the day of notification, public holidays or the first day of the course
** this discretionary 50% handling charge is to cover any costs already incurred
8. Non-attendance
8.1 Non-Attendance of any course for any reason whatsoever is deemed to be a cancellation with no notice and payment is due in full.
10. Force Majeure
10.1 The Company shall not be in breach of this contract if the provision of services are delayed or cancelled or reduced through any circumstances beyond its reasonable control, including acts of god (including but not limited to fire, flood, earthquake, storm, snow, hurricane, or other natural disasters) war, invasion, Civil unrest, Government action, labour disputes, strikes, lock-out or interruption or failure of power supply.
11. Bribery & Corruption
11.1 It is the Company’s policy to conduct all its business in an honest and ethical manner, and we take a zero-tolerance approach to bribery and corruption. We are committed to acting professionally, fairly and with integrity in all our business dealings and relationships. Wherever we operate we will implement and enforce effective systems to counter bribery.
Complaints & Appeals
We very much hope you will never need it but should you ever have cause to you can request our complaints procedure.